Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
If you receive a refund, the cost of initial shipping will be deducted from your refund.
1. log in to your account.
2. find the order in my order and click the "return" button.
3. select the goods you want to return, explain the reason, and then submit.
4. select the return method: return with USPS or UPS return label. Print the return label and attach it firmly to the outside of the return package.
5. mail the package at the USPS or UPS location nearest to you.
It will take approximately 20 days from when you return the package to when you receive your refund.
1. You can cancel your order by contacting us within 30 days of receiving the package
2. We will wait for your package to be delivered after returning it. we will process the refund within 7 days after receiving your package. The refund will be returned to your original payment account.
your refund will take an additional 3-5 days to process. Thank you for your patience and understanding.
3. the original freight and insurance will not be refunded.
1. please do not send the return to the sender's address on the package. This is not a return address, which will affect your return processing. Even if you use your own transportation method, you can only send it to the address on the transportation label provided by us.